FREQUENTLY ASKED QUESTIONS
Frequently asked questions about Cheezy. For more information just click on the plus icon of the respective question
Yes, the assortment changes monthly. So you have new cheeses to discover in every box every 4 weeks.
Currently we only offer cow's milk cheese, as we are very close to the cow's milk farmers through our parent company (mooh cooperative).
Cheezy cheese box Subscription
Yes, you can add another product to your existing subscription by clicking on your cheese subscription in the "My account" menu and selecting the "Add product" button.
Yes, this is possible by clicking on "Your cheese subscription" in the "My account" menu and selecting "Pause". For a gift subscription you can send us an email to firstname.lastname@example.org
You can reactivate your subscription by clicking on "Your cheese subscription" in the "My account" menu and selecting "reactivate".
Yes, you can change your subscription by clicking on "Your cheese subscription" in the "My account" menu and selecting the "Exchange box" button at the very bottom. Next, decide on your new desired subscription and confirm with the button "exchange for this product".
The cancellation of your subscription is possible at any time. Simply click on "Cancel" in the menu "Your cheese subscription". The cancellation must be made no later than 23:59 before your next delivery. If you have any questions, you can also send an e-mail to email@example.com.
No, we don't have a minimum term. Your subscription can be stopped or cancelled at any time.
ORDERS AND PAYMENT
At the moment it is not yet possible. However, we plan to offer this in the near future.
If you have a cheese box subscription with us, then you simply click on "Your cheese subscription" in the "My account" menu. In this way you can change the type of your cheezy cheese box at any time. If you want to change your one-time purchase, please contact us via e-mail at: firstname.lastname@example.org
If you have a cheese box subscription with us, then simply click on "Your cheese subscription" in the "My account" menu to receive detailed information about your order. For your one-time purchase, this is visible on the e-mail confirmation.
Yes, this is possible. If you have a cheese box subscription with us, you can buy all 3 boxes in any quantity at once and specify the desired delivery interval. Alternatively, you can order each cheese box separately. With a one-time purchase you can order as many cheese boxes as you like.
Yes, as long as you do not change your subscription, you will regularly receive the box you selected. However, you can change your subscription at any time and also change the cheese boxes . Please note that you must adjust your order in your account no later than 23:59 before your next delivery.
We pack your cheese box every Monday and Wednesday. The delivery usually takes place the following day. Orders must be placed no later than 23:59 the night before.
All prices are in Swiss francs (CHF) including reduced value added tax (VAT) of 2.5%.
The cost of shipping and delivery is CHF 5.90. There are no other costs. From a minimum order value of CHF 80, shipping is free.
The payment of the cheezy subscription is possible with most major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB). In case of a one-time purchase, payment is possible by Visa, Mastercard, American Express, PayPal, TWINT and by invoice.
Our payments are processed and secured by the company Stripe. Stripe is certified to the highest level of the Payment Card Industry Data Security Standard (PCI DSS) and therefore meets the strictest security measures to protect credit card data.
You can do this by clicking on the "Billing Information" option in the "My Account" menu to change the payment method or credit card information
Yes, single boxes can also be purchased. Simply select the box and before you put it in the shopping basket select "One-time delivery". Then add it to the shopping basket and order.
The cheezy Club is a points collection and referral program where you can collect cheezies. You can then redeem the cheezies for discounts on your next purchase.
Click on the gifts icon at the bottom right of our website to learn more about our cheezy club. If you already have an account with cheezy , you can easily register with your login details. If you don't have an account with us yet, you can register and you're in!
Collecting cheezies is very easy. With every order, you automatically collect cheezies (5 cheezies for every CHF1 you spend). We also give you cheezies for your birthday (200 cheezies) or when you follow us on Facebook or Instagram (50 cheezies each). And before we forget: We also give you 200 cheezies directly when you register/sign up!
You can redeem your cheezies in two ways. Either redeem your cheezies for the purchase of a subscription or for the purchase of a single box (100 cheezies are worth 1CHF).
For single purchases: After redeeming your cheezies, you will receive a voucher code that you can use at the checkout.
For subscriptions: Go to your customer account, click on your cheese subscription and at the bottom you will find the box "add", there you can insert your discount code, which will then be taken into account on the next invoice.
You can collect the most cheezies through recommendations. You can send your friends an individual referral code (incl. 15% discount) and receive 500 cheezies when your friends make a purchase from us.
At the moment, our cheezy cheese boxes can be delivered throughout Switzerland and Liechtenstein. Deliveries to other countries are not yet possible.
We send all cheezy cheese boxes by mail. The delivery of the carefully packed cheese box is done via Swiss Post. Our packaging includes frozen water bottles and a reusable cooler bag, which ensure that the cold chain is guaranteed and your cheese stays fresh.
Our cheese boxes are put together for you every Monday and Wednesday in our distribution center. Our delivery partner then ensures that the box usually arrives the following day.
The cost of shipping and delivery is CHF 5.90. From a minimum order value of CHF 80, shipping is free.
Delivery times depend on our contract partner (Swiss Post). As soon as your cheezy cheese box is on its way, you will receive a "Track & Trace" email confirmation. So you can always track when your cheese box will be delivered.
No problem! If you are not at home at the time of delivery, your cheese box will be deposited either in the entrance or in the mailbox. Our packaging includes frozen water bottles and a reusable cooler bag, which ensure that the cold chain is guaranteed and your cheese stays fresh.
This is also no problem, simply log in to your account and select the option "Change of address" under "Billing information". If you prefer your original address again for further deliveries, then simply change the address again. Address changes must be entered by 23:59 the evening before.
To ensure that our cheeses arrive as fresh as possible, we pack our cheese in a cool bag and include two bottles of frozen mineral water with your box.
Unfortunately, for hygienic reasons, we are not allowed to take back any packaging materials.
You can reach us at the customer service email address: email@example.com as well as from Monday to Friday except holidays between 09:00 - 12:00 and 13:00 - 17:00 via chat function on our website and via the contact form on the contact page.
The minimum shelf life of each individual piece of cheese is indicated on the relevant label.
You can dispose of the cheezy cheese box like any ordinary cardboard box. The paper cooler bag can be reused for everyday shopping or then disposed of in the cardboard collection. The Pet bottles can be disposed of in the normal PET recycling. We are constantly improving and looking for environmentally friendly solutions. If you have ideas on how we can further improve in this regard, we will be happy to receive and consider your suggestions!
You can request a new password at any time by clicking on the icon in the menu bar and then on "Have you forgotten your password? Enter your email address and follow the instructions in the email to reset your password.
If you are not completely satisfied with the quality of a product, please send us an e-mail to: firstname.lastname@example.org. From Monday to Friday, except holidays, between 09:00 - 12:00 and 13:00 - 17:00, you can also use our chat function. We will check your request and find a satisfactory solution for you.
If you have any food allergies, we do not recommend choosing an Exotic box.
Cheezy gift caboose
No, a gift subscription expires automatically at the end of the term. You and the recipient do not have to do anything. Currently you can choose between 3 and 12 months.
Yes, this is possible in exceptional cases. Please send us an info to email@example.com
You can redeem your voucher at www.cheezy.ch. Simply enter the voucher code directly when completing your order.
In principle, you can, with the value noted on the voucher, buy all cheese boxes in our store. Since we compile a new assortment for you every month, the selection of cheeses depends on the month in which you redeem your voucher. Please note that the vouchers can only be redeemed within Switzerland and not on vouchers.
Yes, as long as there is still credit on the voucher.
The voucher is valid for two years from the date of purchase. The respective expiry date is noted on the voucher.
Unfortunately a refund of the credit is not possible.
The buyer of the cheezy gift voucher can click on "resend gift voucher" in the order confirmation email.
Choose the right cheezy value voucher or decide on your favorite box voucher. After you have selected the desired cheezy voucher, placed it in your shopping cart and paid in the check-out, we will send you your voucher code by e-mail. You can then easily print out the voucher card at home or send it as a PDF. There is also enough space for a personal message to the lucky recipient.
Cheezy WHILE COVID-19
There are no delays at the moment and it is very important to us that it stays that way. However, if we have to make unexpected changes to your delivery, we will inform you as soon as possible.
The safety and quality of our products as well as the well-being and health of our customers are our top priority. We would do nothing to jeopardise this. In addition to our very strict hygiene and safety guidelines, we have taken further precautions to ensure that our customers and our employees remain healthy. In doing so, we closely follow the latest recommendations of the World Health Organization and pass these on to our employees.
It has not been proven that the new coronavirus can be transmitted through food and cardboard boxes. Further information can be found here.
The safety and quality of our products as well as the well-being and health of our customers are our top priority. We would do nothing to jeopardise this. We carry out very strict food inspections within our supply chain to ensure you only get the best ingredients. By the way, it has not been proven that the new coronavirus can be transmitted through food. This has been confirmed by several official authorities.